We want to make sure that you have everything that you need for your continued recovery, when you go home from hospital.

When you are admitted as an inpatient for surgery or a procedure, we will discuss an approximate discharge date with you. As soon as your doctor feels that you are well enough to leave the hospital, we will confirm a specific date with you.

If you can, please arrange for a relative or friend to collect you from the hospital. This is best, because after certain procedures, you may not be able to drive. If this is not possible – or if you have any worries about returning home – please discuss the situation with one of the nurses.

On your day of departure from the hospital, it would be helpful if you could vacate your room by 11am. Of course, if you need to stay a while longer please discuss this with the staff as it depends when the next person is due to be staying in the same room.

If required, we can supply medical certificates covering your stay, before you go home.


Convalescence

On leaving hospital, it is advisable that you arrange for someone to care for you for the first few days.

This is not usually covered by your health insurance, but we will be happy to give you information or advice, on request.

If you have a medical problem after discharge, you should contact your own doctor in the first instance. 


Medications

Before you leave hospital, we will explain to you all the medicines you will be taking, why you are taking them and how often you need to take them. If you would like written information, we can normally supply patient information leaflets for any of the medicines – just ask.

When you go home, we will make sure that you have at least 14 days’ supply of each medicine that you are taking. Once that supply is finished, you will need to visit your local doctor to get a new supply. Drugs that you take home with you are not covered by private medical insurance, so you may need to pay for these.

If you have any questions or queries about medication when you return home, you can call our Medicines Helpline on 020 7351 8901. The line is open on Monday to Friday from 9am to 5pm.


Follow-up

After leaving hospital, most patients will have follow-up outpatient appointments from time to time. This allows doctors to check on your progress. We will write to you and your GP or local doctor to coordinate any follow-up appointments that you may need.


Feedback

In a drive to continuously improve the services we provide, we would like to hear your feedback about your stay at Royal Brompton & Harefield Hospitals Specialist Care.

Simply complete the form supplied in the welcome pack in your room, or email privatepatients@rbht.nhs.uk to ask for a feedback form.

If you have concerns about your treatment or the care that you received, please contact our Patient Advice and Liaison Service (PALS) on +44 (0)20 7349 7715. Making a complaint will not affect the care or treatment offered to you. It will, however, help us to put matters right for you and for other patients in the future.


Share your story with us

To help other patients undergoing similar treatment, and to promote our hospital, we share patients' stories from time to time. We publish patient case studies both in our magazine and on our website. 

If you would like to share your story with us, please email: privatepatients@rbht.nhs.uk